Manage toward a result.
Give the agent a goal. A schedule or an event starts the work, and a board moves it lane by lane through your process, with agents and people each working their own lanes. Your team has a result to review, instead of another task to chase.
Proof · JetDevs Every new application starts itself on an event trigger and moves across one board: screen, test, interview, match. A video interview is scored in about 15 minutes.